Charing Surgery

Charing Surgery 2022-08-04 Person 5 5 0

I would like to say thank you to Nurse practitioner who sorted my issue with puffer. She made sure i got the correct one and refunded the money. Also i would like to thank you Loraine Nurse practitioner who really put me in easy when i was worried after my day surgery, when i had a paid. She examined me and was very nice.

Some Receptionist could be a bit more friendly over the phone.

Charing Surgery 2022-07-06 Person 0 5 0

Getting an appointment is impossible. I tried phoning through at 8am and can never get through to anyone. Ringing through is also a lengthy experience why is the connecting number 5 for an appointment make it number 1. When you do get through, they are always fully booked for doctors’ appointments for that day. Why am I with a surgery that I can’t get an appointment for?

Move the connecting number to get an appoitment or speak to a receptionist to 1. Instead of having to wait until number 5. Have the e-consult avilable 24 hours a day instead of 9-5. We are not a 9-5 country and things always seem worse at night, especially for people with children.

Charing Surgery 2022-05-18 Person 5 5 0

I came to Charing Surgery to have minor outpatient surgery and got lost on the way, which left me in floods of tears because I arrived late and thought I had missed the appointment that I had waited so long for. Not only was I still seen, but the nurse on the door could not have been kinder to me - she is an absolute credit to the surgery. I was then seen by the most wonderful surgeon who was kind, considerate, patient and tolerant and most of all: extremely professional. His colleague Kerrie was absolutely lovely as well, she was both knowledgeable and caring, and adapted her behaviour to keep me calm. I suffer from anxiety and Kerrie literally held my hand throughout the surgical procedure to calm my fears and palpitations. The staff at this surgery came across as the very best of the NHS and I cannot recommend the staff, the surgeon, his colleague Kerrie and the surgery enough. Thank you so much for your patience with me today, it really was very much appreciated.

Nothing - this was the best NHS service I have ever experienced.

Charing Surgery 2022-04-30 Person 4 5 0

I had a lump on my back, called the surgery and Dr Warrilow called back and asked me to come along after his last patient that day. He inspected the site advised it was quite probably a chat and would book it in to be removed. This took around 8 weeks which in the current climate was good. He performed the procedure, explaining everything clearly so I felt reassured and relaxed throughout. Very good clinical care.

None

Charing Surgery 2021-12-21 Person 5 5 0

I had an appointment with the nurse today at 1.45pm 21st December, the nurse was very professional but also very friendly which made me feel very comfortable. She was very infomative and guided me through evrything so i understood how things will progress, i would just like to say a big thank you to her.

Nothing, it was spot on.